Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Please double check that you are ordering the correct flavor/color/size. Many items are eligible for exchange, but The Nut House can not be responsible for return shipping when the customer orders in error or changes their mind after purchase. To return an item please include your name and order number, replace in the original shipping box and address as follows:
The Nut House/ Attn: Returns 26677 S HWY 66 STE A Claremore OK, 74017Food items in most cases cannot be returned due to health and safety regulations, unless they remain in the original, factory sealed, un-damaged packaging.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).If the item was shipped to you free (The Nut House paid for shipping) and the return is not a result of our error, we will deduct the shipping costs from the refunded amount.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to certain international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. These are estimates provided by the shipping carrier.
We cannot control your package once it leaves this facility, so we cannot guarantee that an item will arrive by the carrier estimate, especially during high volume times such as the Christmas holidays. Some carriers offer guarantees for their expedited shipping services. These can change during the holidays, or due to other circumstances which might affect delivery such as travel restrictions, severe weather, staff shortage, Covid-19.
If you have chosen an upgraded shipping option and do not receive the order on time due to carrier delays, we can help you contact the carrier to potentially receive partial or complete reimbursement for your shipping costs. Please note that some carriers might not assume responsibility for late shipments if orders occur during busy holiday times.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Route Shipping Insurance is available on every order for a nominal fee. We include it by default on all orders for your protection. If you remove the Route insurance from your order, we cannot be held responsible for any carrier damage, theft, or misdelivery. Package damage claims that do not have Route protection must be filed with the carrier.
We do the best we can to package your items safely, but once the order leaves our store it is out of our control. We offer optional Route Insurance to add a layer of protection beyond what the carrier provides so your purchase is protected in case of damages, loss or theft after delivery (porch pirates). Subject to Route's Terms and Conditions. Learn more here
PLEASE NOTE you, the customer, is responsible for providing the correct and complete address. We can not be responsible for orders delivered to the wrong address. We may attempt to contact you if the address provided is not recognized by our shipping software, or in cases where there appears to be missing information. If no contact information (such as phone or email) is provided, we may cancel the order at our discretion rather than risk shipment to an incorrect location.
WARM WEATHER SHIPPING POLICY & SURCHARGE: Shipments containing Temperature Sensitive items susceptible to melting (such as chocolate or coated nuts, chocolate, gummies, candy, taffy or fudge) shipped between April 15th and October 15th will require Warm Weather Shipping. This will help reduce the risk of melting during shipping. There is a small surcharge added to each item which covers the use of insulated packing and ice packs. This surcharge applies to all shipments including Free Shipping.
This special packaging helps to ensure the quality of your food purchase for up to 2 days. These ice packs will gradually defrost during transit. Because temperatures
For any shipment traveling outside of the standard 2 day delivery area, 2 Day or Overnight Shipping is recommended. Our website will help with choosing the correct shipping needed for your order. There is also an option for an insulated shipping box that will keep your candy cool for more than 2 days, should it be necessary.
Please make sure that someone is available to receive the package and take it to an air conditioned area. Packages may be left at the door if no one is available to receive them, regardless of weather or heat. The Nut House cannot be held responsible for melting when packages are left in this manner.
Holiday Shipping: We try to ship orders received by 10 am out the same day they were received (see limitations below.) We do not guarantee delivery times during the holiday season (Nov 20-Dec 31) as all carriers are experiencing delays due to high volume unless premium shipping (Fed Ex or UPS 2 day overnight) is selected. We try to avoid shipping perishables between Thursday and Sunday. Some flavors of fudge that are not currently in stock may take an additional 72 hours to ship. We can not ship on Sundays. Please consider these limitations when placing orders to allow the items time to reach their destination.
Free Shipping: Free standard ground shipping when the order meets the minimum price amount indicated, before taxes and shipping charges. Some exclusions may apply for products that are oversized, over weight, or have special handling and packaging concerns or conditions required for shipping the contents safely. The most common example of items that would be exempt from free shipping are glass jelly jars and syrups, fragile glass ornaments, art, glass, or mirrors.
Any other applicable cart discounts will be applied first. Only qualifying items will accrue toward totals needed for free shipping. We reserve the right to select the shipping carrier when Free Shipping is applied.
Did you order from 66nuts.com and your package was marked as "delivered", but it wasn't received?
When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this new status.
Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest:
- First verify with a neighbor that your package was not delivered to them by mistake.
- If using USPS, please be aware that USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
- Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
- If the package still does not show up, please call USPS to file a claim. The Nut House cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. You can file a claim with Route or contact us for assistance. Thank you for understanding!
If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office).
Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.
All carriers suggested that if you won't be home when a package is delivered, consider having your order shipped to your office, or a store/post office for pick up. You can also schedule your delivery for a time convenient for you and request a signature upon drop off. if you suspect your package has actually been stolen from your property after delivery, please contact your local police department.