Return Policy

• Returns are accepted within 30 days of delivery for most new, unopened items.

• To be eligible for a full refund, items must be:

  • In original, unused condition

  • In original packaging

• We cover return shipping costs only if the return is due to our error (e.g. incorrect or defective item).

• Customer is responsible for return shipping if:

  • The wrong flavor, size, or color was ordered

  • The item is no longer wanted after purchase

• Exchanges may be possible, but return shipping costs are the customer's responsibility unless due to our error.

Returns & Refunds

• Food items are not returnable unless they remain unopened, undamaged, and in original factory-sealed packaging due to health and safety regulations.

• To request a return, contact us first with your order number and details—we'll provide return instructions.

• Refund timeline:

  • Transit to us: 5–10 business days

  • Processing time: 3–5 business days

  • Bank refund processing: 5–10 business days

  • Most refunds are issued sooner, but allow up to 4 weeks.

• If we paid the shipping on your order and the return is not due to our error, shipping costs will be deducted from your refund.

Shipping Policy

• We ship worldwide, but some items may be restricted by destination.

  • Unsure? Contact us before placing your order.

  • If we can't ship to your area, your order will be canceled and fully refunded.

• Discounted or flat-rate shipping offers apply to the Contiguous 48 states (U.S. only.) 

• Shipping to Alaska and Hawaii and some US Territories is possible but we cannot afford to offer flat or free shipping to these destinations. 

Shipping Estimates & Delays

• Shipping time estimates are provided by carriers and not guaranteed.

• We ship quickly, but carrier delays, weather, and holiday volume are beyond our control.

• For upgraded shipping options, we can help you request a refund from the carrier if delays occur—but carrier policies vary, especially during peak seasons.

Weight-Based Shipping

• Some shipping rates are based on item weight, rounded up to the nearest pound per carrier guidelines.

Address Accuracy

• You are responsible for providing a complete, accurate shipping address.

  • We may cancel an order if the address is invalid and no contact information is provided.

  • We are not responsible for deliveries made to incorrect or incomplete addresses.

Route Package Protection

• Route Shipping Insurance is available for a small fee at checkout.

  • Covers damage, theft, or misdelivery.

  • Claims without Route must be filed directly with the carrier.

  • Subject to Route’s Terms and Conditions.

Warm Weather Shipping (April 15–October 15)

• Meltable items (e.g., chocolate, fudge, taffy, gummies) are vulnerable to heat.

• Orders that are shipped with temperature-sensitive products will:

  • Include a small surcharge for insulated packaging, ice packs, and the added weight these entail. 

  • Require 2-Day or Overnight Shipping for destinations outside a 2-day transit window.

  • Include an optional insulated box upgrade for extended protection.

Important: Packages may be left at your door regardless of weather. We are not responsible for melting if no one is available to receive the package.

2025 Update: No Summer Shipping for Chocolate & Pies

Due to increased shipping delays—even with the 2-day services—we do not ship chocolate, pies, or similar items during hotter months. This helps avoid waste, mess, and disappointment. Fudge is an exception to this, as it can be chilled again and retain its quality even if softened in the heat, due to its packaging. We still make every effort to keep it from melting, but we can't guarantee our precautions will succeed. Please consider this when ordering May-September.  

Holiday Shipping Guidelines (Nov 20–Dec 31)

• Orders placed by 10 AM typically ship the same day (excluding Sundays).

• No guaranteed delivery times unless using FedEx/UPS 2-Day or Overnight.

• We avoid shipping perishables Thurs–Sun.

• Some fudge flavors may require up to 72 extra hours to ship if out of stock.

Free Shipping Terms

• Applies to orders that meet the posted minimum (before tax/shipping).

• Exclusions include:

  • Oversized/overweight items

  • Glass items (e.g., jelly jars, ornaments, art)

  • Items requiring special handling

• Only qualifying items contribute toward the free shipping threshold.

• We reserve the right to select the carrier for free shipping orders.

• Offer is valid for standard ground shipping only within the 48 contiguous U.S. states.

Missing Package Marked as "Delivered"

If your tracking says “delivered” but you didn’t receive your package:

1. Check with neighbors or household members.

2. Wait 1 business day. USPS may mark packages as delivered prematurely.

3. Contact your local post office (not the USPS hotline) to ask who delivered it and where.

4. File a claim with USPS if still missing.

Note: We cannot refund or replace orders misdelivered or stolen after carrier delivery. Use Route Protection for added coverage.

UPS-Specific Delivery Tips:

• Check tracking and any UPS InfoNotice® left.

• Drivers may leave packages in various locations (porch, garage, bushes).

• If signed for, check if a neighbor or someone at your address accepted it.

To reduce risk, consider shipping to a work address, pickup point, or require a signature.