Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
About Holiday Shipping: We try to ship orders received by 10 am out the same day they were received (see limitations below.) We can not guarantee delivery times during the holiday season (Nov 20-Dec 31) as all carriers are experiencing delays due to high volume unless premium shipping (Fed Ex or UPS 2 day overnight) is selected. We try to avoid shipping perishables between Thursday and Sunday. Some flavors of fudge that are not currently in stock may take an additional 72 hours to ship. We do not ship on Sundays. Please consider these limitations when placing orders to allow the items time to reach their destination.
About Free Shipping: Free standard ground shipping when the order meets the minimum price amount indicated, before taxes and shipping charges. Some exclusions may apply for products that are oversized, over weight, or have special conditions required for shipping the contents safely. Any other applicable cart discounts will be applied first. Only qualifying items will accrue toward totals needed for free shipping. We reserve the right to select the shipping carrier when Free Shipping is applied.